Conversations

Support threads between a user and your agents.

Important
Automated partner notifications must use POST /messages.
They do not create conversations. A conversation exists when a user opens support with your organization.

List conversations

GET /api/v1/conversations

Query	Description
state	open · pending · closed
q	Search subject, contact, or body

Post a message to a conversation

POST /api/v1/conversations/{conversation_id}/messages

{
  "body": "Nous avons bien reçu votre demande."
}

Agent send

POST /api/v1/agent/messages can attach to the latest open conversation for the phone number when one exists.

End-user app experience

In the mobile partner space:

• Messages - hub list (newsletters, media, flows, and notifications)
• Conversations menu - support threads only (excludes Bot · … sessions)